FAQ

What is Deliver VI?


Deliver VI is the BVI's only online delivery service. Place your order online and we will bring your favourite meals to your workplace.

When can I place an order?


Our hours of operation are from 8am to 4pm however, each restaurant will determine which hours they will be open for delivery.

How do I use Deliver VI?


1. Log on to our website 2. Choose a restaurant and view their menu 3. Place your order and checkout

Do I need an account to use Deliver VI?


Yes you do. Deliver VI is a membership only service. Sign up is easy and FREE!

How long will my order take to be delivered?


It is difficult to say exactly when your order will be delivered as restaurant prep times are not specific. We endeavour to deliver your order within 30 minutes of being collected from the restaurant. The timeframe is only given as an estimate and subject to delays due to restaurant preparation, inclement weather or traffic delays. We recommend placing your order an hour in advance.

Where do you deliver to?


Currently we are delivering from Duff's Bottom to Fish Bay to Commercial addresses ONLY.

What are the payment options?


We do not accept cash at this time. All payments are conducted online. Users will need a PayPal account to complete their order. Other online payment options will soon follow.

How much does it cost to use the service?


Signing up for the service is FREE! You only pay for your meal and the cost of delivery. Our delivery fee is 30% of your order total and is calculated automatically.

How do I cancel an order?


Once an order is placed it goes directly to the restaurant and so it is difficult to cancel the order once it is placed. We recommend that you call us immediately after placing the order and we will communicate with the restaurant on your behalf.

What if something is wrong with my order?


Sometimes the fast-paced environment of food preparation means that accidents do happen. If you've received the wrong order or your order is incorrect in anyway, please contact us immediately so we can quickly find a solution. Contact us using the Contact Us page or call us at 284-444-8646 or email us at info@delivervi.com.